Frequently Asked Questions
How do I apply for an apartment?
Property Website www.theenclavefresno.com
What are the application requirements?
2.5 times the rent in income, 2years verifiable rental history, 1year verifiable employment or source of income.
Is there an application fee or an administrative fee?
$55.00
How long does the approval process typically take?
24-48hrs
Do you offer short-term leases?
Yes, with increased MTM price.
Can I schedule a tour, and do you offer virtual or self-guided options?
Yes, tours and virtual tours are available.
What is the security deposit amount, and is it refundable?
$1000.00 on credit approval. Deposits are refundable
When is rent due, and what are the payment methods?
Rent is due on the 1st of each month. Online Portal, Cashiers Check, Money Order or Personal Check.
What utilities are included in the rent?
None.
How do I set up my electricity/water/gas?
PG&E for Electricity and Gas - Property will set up Water, Trash, and Sewer.
Is renter’s insurance required?
Yes.
Are there any additional monthly fees?
Water, Trash, and Sewer.
Is the community pet-friendly?
Yes.
Are there breed or weight restrictions?
Yes, breed restrictions. Please check with the property.
What are the pet fees?
Additional deposits and monthly pet rent. Contact the office for more details.
What is the smoking policy for the building and common areas?
No smoking on the property.
What is the guest policy for overnight stays or using amenities?
Guests may not stay for longer than 6 days. Guests can use amenities when a resident is with them at all times.
How do I submit a maintenance request?
Maintenance requests can be submitted through the resident portal, by calling the office, or in person in the office
What qualifies as a maintenance emergency, and who do I call after hours?
Water leaks, Toilet not working (when there is only 1 toilet), heat or A/C not working (weather is
a determining factor), refrigerator or Stove stopped working, after-hours maintenance emergency line 800.627.9148
How are packages handled?
Management is not responsible for packages.
Is there extra storage available on-site?
No.
When is "quiet time" for the community?
10 p.m.-8 a.m.
What are the hours for the pool/gym/clubhouse?
8 a.m.-10 p.m.
Is there assigned parking, and is there a fee for extra vehicles?
Every apartment home includes 1 assigned parking stall. No additional fee for the extra car; this vehicle would park in open parking (unassigned).
Is there guest parking available?
Yes.
Is there guest parking available?
No.
How do I reserve the clubhouse or community room for an event?
We do not have a clubhouse/ event room.
